Refund policy
At Cooped Vape, we are committed to providing high-quality products to our community. To maintain our competitive pricing and adhere to regional industry standards, we operate under a strict no-return, no-refund policy.
1. In-Store Inspection Requirement
For all purchases—whether wholesale or individual retail—customers are required to inspect the product thoroughly before leaving our premises.
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Please verify the flavor, nicotine strength, and physical condition of the item at the time of purchase.
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Once a product has left the store, Cooped Vape will no longer be held liable for any issues, and we cannot accept returns or exchanges.
2. Why We Have This Policy
In our region, official manufacturing companies do not provide refund or replacement services for e-liquids or hardware. Because we cannot return these items to the original supplier, we are unable to offer refunds to our customers.
3. Product Education
We encourage all our customers to be fully informed about the products they are purchasing. Our staff is always available to answer questions regarding:
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Flavor profiles and ingredients.
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Nicotine salt concentrations (25mg, 35mg, 50mg, etc.).
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Device compatibility.
4. Pricing & Bargaining
Please note that all our prices are Fixed. To ensure fairness for all customers and to maintain our standard of service, we do not engage in bargaining.
Customer Tip
Verify before you Vibe: Always check your bottle seal and device hardware at the counter. Your satisfaction is important to us, and the best way to ensure it is to double-check your order before you head out!